PRIVACY POLICY

Effective July 2021

Thank you for shopping at studiosunday.com. This website ("Site") is owned and operated by Velvet, LLC ("Velvet"), the manufacturer of Studio Sunday branded goods and other fine products. This privacy policy (“Policy”) describes the personal information we collect about you on the Site, as well as information collected when you visit our stores or otherwise communicate or interact with Studio Sunday. This policy covers our stores and online experience in the United States.

TYPES OF INFORMATION WE COLLECT AND HOW WE COLLECT IT

We may collect the following personal information from you:

Contact information, such as your name, email address, physical address, and phone number

Demographic and profile information, such as your age, birthday, gender, gender, household information, occupation, estimated income, and purchasing preferences

Payment information, such as credit card numbers, bank card numbers, checks, and other payment details

Purchasing, order and refund history and purchasing preferencesInformation that may be collected from you if you interact with us on social media sites, such as Facebook and Instagram

Device and browser information including location information, IP addresses, MAC addresses, Cookies, and other online identifiers

Marketing data, such as your preferences for receiving communications about our products, services, events, promotions and newsletters and similar messages, and details about how you engage with our communications, and information provided when signing up for mailing lists, retail information cards, or sweepstakes or other promotions

Geolocation information, including information indicating the physical location of your device, such as GPS data, cell phone tower data, Wi-Fi signals, or your device’s IP address may be collected when you use our websites, mobile apps, in-store Wi-Fi, and other services

Other information that we may collect which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection

We collect this information through your online orders, in-store visits, online accounts, marketing communications, or other sources such as joint marketing partners, etc.  The information is collected for the purpose of pursuing our lawful business interests, including to improve our customers’ shopping experience, communicate with our customers about our products, services, and promotions, and to enhance and improve our website and operations based on insights we are able to obtain from your information, such as whether a given Site layout is convenient and accessible. We may use your information to fulfill your order or personalize your shopping experience, including tailored product suggestions, targeted promotions, and special offers. Subject to applicable law or as elsewhere provided in this Privacy Policy, we may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, or undertake our other lawful business interests  

We may combine information you give us online, in our stores or through our catalogs in order to better serve you. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products, services, events and promotions and to personalize your shopping experience; the broader understanding we gain from combining information enables us to more effectively deliver opportunities that lead to customer satisfaction, such as relevant communications, tailored product suggestions, and special offers.

HOW WE USE YOUR INFORMATION

PRODUCT AND SERVICE FULFILLMENT, INCLUDING:

Fulfill and manage purchases, orders, payments and returns/exchanges

Respond to requests for information about our products and services in our stores, on our websites or mobile applications or to otherwise serve you

Provide services, such as gift registries or shopping lists

Administer sweepstakes and contestsImprove your shopping experience

Communicate with others whose contact information you provide, such as a gift recipient

BUSINESS AND INTERNAL OPERATIONS PURPOSES, INCLUDING:

Provide consistent, personalized services across all channels

Direct and personalize our advertising, marketing communications, shopping experiences and promotional offersImprove existing and develop new products, brands, services, and technologies

Organize events, promotions, and in-store experiencesEnable social sharing

Allow you to apply for an offer of credit from a provider of such services

Allow you to enroll and participate in a customer relationship program, such as a rewards program

Administer and fulfill contests, surveys, focus groups, and promotions

Learn more about your shopping preferences

PREVENTION OF HARM, INCLUDING:

Prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal

Prevent fraudulent transactions, monitor against theft, and otherwise protect our customers and our business

Enforce our terms of use and policiesTake required or appropriate action to protect the rights, property, safety and security of our customers, employees, and others

LEGAL COMPLIANCE, INCLUDING:

Respond to legal/regulatory inquiries as we believe to be required by applicable laws or regulatory or administrative authorities

HOW WE SHARE YOUR INFORMATION:

We may share your information in certain circumstances, including:

VENDORS AND OTHER THIRD PARTIES:

We may authorize vendors and other third-party companies to provide certain services. We provide these companies with only the information they need to perform their services. The services provided include:

INFORMATION TECHNOLOGY

Hosting and operation of the Site and other platforms “Powered by” partners for payments and other services

Processing transactions and payments

Digital marketing and advertising

SOCIAL SHARING, INCLUDING:

Logging into, linking with or connecting your customer account with your social media account

Using your social media account to authorize or verify your customer account

Connecting your customer account to your social media account: By making this connection you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy

LEGAL OR BUSINESS REQUIREMENTS, INCLUDING:

Disclosure to comply with the law

Disclosure to enforce or apply applicable terms and conditions and other agreements

Facilitating financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets

Protecting the rights, property, or safety of our company, our customers, or othersIn connection with a sale or merger

SHARED BY YOU, INCLUDING:

Posting to the Site or other public forums, such as Velvet social media pages, blogs, and online product reviews

Information you disclose through these services will become public

AT YOUR DISCRETION, INCLUDING:

At your requestAs described at the point of collection

With your consent

AUTOMATED INFORMATION COLLECTION

We may collect information about you using automated information collection technologies.  Such information may include browser and device information, demographic information and other information provided by you, and aggregated information where we combine your information with the information obtained from other users and other sources.  We may use and disclose such information for any lawful purpose.

COOKIES AND RELATED TECHNOLOGY

We and our service providers use cookies, web beacons, Adobe Flash cookies, and other technologies to receive and store certain types of information whenever you interact with us, or third parties that use our services, through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, ads you click on, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP address-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes Velvet content presented on another website or mobile application. These technologies also enable us to provide features such as storage of items in your cart between visits. 

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but you will not be able to make a purchase). You can block or control Adobe Flash based collection using the Website Storage Settings Panel and the Global Storage Settings Panel and following the instructions provided (the instructions for blocking or controlling Adobe Flash are provided here for convenience only and they may change).

GEOLOCATION INFORMATION

When you use our websites, mobile apps, in-store Wi-Fi, and other services, we may use automated technology to collect information indicating the physical location of your device, such as GPS data, cell phone tower data, Wi-Fi signals, or your device’s IP address. We may use and disclose your location information as described in this Privacy Policy. For example, we may use your device’s physical location to provide you with personalized location-based services and content, such as by helping you locate our stores or showing or sending you information pertaining to products or offers that are relevant to your location. You may be permitted to allow or deny such uses, but if you do deny them, we may not be able to provide you with a personalized user experience.

MOBILE

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services, or our service providers. We may also track and collect usage data, such as the date and time you use a mobile application to access our servers and the specific information accessed, based on your device number or other identifier. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions. For example, precise geo-location can be used to identify your device’s latitude and longitude or your device’s location capabilities (e.g., GPS or Wi-Fi) to help you find nearby stores.

We may provide in-store technologies to help personalize and improve your shopping experience. These technologies may require the collection of certain information about your mobile device, such as your precise location or MAC address or other device identification information. You may also be able to submit personal details for increased levels of personalization, such as your interests, shopping preferences, and sizing information.

ANALYTICS

Analytics services such as Adobe Analytics and Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.

AGGREGATED INFORMATION

We may collect and use aggregated personal information, which does not personally identify you. For example, we may calculate the percentage of our site users who have a particular zip code. In the course of aggregating data, we may combine third party data with yours and that of other users.

CROSS-DEVICE IDENTIFICATION

If you use multiple devices to access the Site, we may acquire and utilize capabilities that link your various devices so that content you access on one device can result in relevant advertising on another device. Information we have collected from your different devices may be combined with other information you have provided us. We may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this Privacy Policy. We also may use this information to prevent fraud, such as by identifying when your account is accessed from an unfamiliar device.

CROSS-DEVICE IDENTIFICATION

If you use multiple devices to access the Site, we may acquire and utilize capabilities that link your various devices so that content you access on one device can result in relevant advertising on another device. Information we have collected from your different devices may be combined with other information you have provided us. We may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this Privacy Policy. We also may use this information to prevent fraud, such as by identifying when your account is accessed from an unfamiliar device.

BEHAVIORAL/TARGETED ADVERTISING

We use our own cookies or that of others to help determine which of our ads are shown to you on other websites.

We work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information over time about your activity on our sites and other sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices.

For more information about these practices and to understand your options including how to opt out of receiving these tailored advertisements, please visit http://www.aboutads.info. You may also email us at customercare@studiosunday.com with any questions regarding your privacy and other concerns with your online experience.

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional communications from us at any time by clicking the Unsubscribe button on the Site or an Unsubscribe link in a promotional email or by sending a request to unsubscribe to our offices via email at customercare@studiosunday.com

CALIFORNIA RESIDENTS

Residents of California have additional rights. Click here to learn more.

ACCESS AND UPDATE YOUR INFORMATION

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

- Review and update your account information, including contact, billing, and shipping information, by logging into your Studio Sunday account.

- Email customercare@studiosunday.com with your current contact information and the personal information you would like to access. We will provide you with personal information requested if reasonably available, or will describe the types of personal information we typically collect.

SECURITY OF YOUR INFORMATION

We maintain physical, electronic, contractual, and administrative safeguards to protect your personal information. When we or our service partners collect or transmit sensitive information such as a credit or debit card number, industry standard methods are used to protect that information. However, you are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

CHILDREN'S PERSONAL INFORMATION

Our Site is not directed toward children under the age of 13. Furthermore, we do not knowingly collect any personal data from children under the age of 13. The children's products that we offer for sale on our Site is intended for purchase by adults only. No one under the age of 13 should provide any personal data on our Site and/or at our stores. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian email us at customercare@studiosunday.com

UPDATES TO PRIVACY POLICY

As we continue to offer you new and different types of content and services, we may modify our information collection, use, or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

STORAGE AND TRANSFER OF INFORMATION

This Site is operated by Velvet from our offices in California, USA, for users in the United States.  Information will stored in the United States.  Those who choose to access this Site from other countries or territories do so at their own risk and please take note that information we collect from you may be transferred to and processed in the United States where the applicable privacy protections may not be as comprehensive as those of your country of residence or citizenship.  By providing us with any information, you consent to your information being transferred to and processed in the United States.

COMMENTS

If you have any questions or concerns about privacy-related issues, please contact us by email at customercare@studiosunday.com or by First Class mail at Velvet, LLC, ATTN.: Finance Department, 3961 Landmark Street, Culver City, CA 90232.

Thanks and enjoy the Site.

Effective June 2021